CONSUMER PROTECTION ACT 2019: USHERING IN A NEW ERA OF CONSUMER RIGHTS IN INDIA

Povzetek

The Consumer Protection Act (CPA) 2019 represents one of the most important updates to India’s consumer rights framework since the original law was enacted in 1986. This paper takes a close look at how the revised Act reshapes the relationship between consumers, businesses, and regulators at a time when digital transactions are becoming the norm. It outlines the key features of the new law, including the introduction of e-commerce rules, product liability provisions, and tougher action against misleading advertisements. By comparing the 2019 Act with its 1986 counterpart, the paper shows how the legal system has shifted toward a more modern and responsive approach that better reflects today’s consumer behavior.

To support this discussion, the study uses charts and tables that trace patterns in consumer complaints, growth in online shopping, and the performance of dispute-redressal forums at various levels. These visual elements help illustrate how consumer issues have changed, especially with the rapid rise of digital commerce. The paper also includes real-world case studies that demonstrate how the new provisions work in practice and how they have strengthened consumer rights.

 The findings suggest that CPA 2019 has made the consumer protection system more transparent, more accountable, and better equipped to deal with the challenges of modern markets. However, the study also notes that the Act’s impact will depend heavily on continued public awareness, efficient grievance-handling systems, and stronger regulatory capacity. Overall, the research concludes that while the 2019 Act is a major improvement, its long-term effectiveness will require ongoing commitment from both consumers and enforcement agencies.