THE IMPACT OF ORGANIZATIONAL AGILITY ON IMPROVING FINANCIAL PERFORMANCE AT COMMERCIAL BANKS IN JORDAN

Povzetek

The study aimed to identify the impact of organizational agility on financial performance in commercial banks in Jordan. The study identified three variables: organizational agility dimensions, organizational control pillars, and organizational agility steps. The study used a questionnaire to obtain primary data. The questionnaires were distributed to some commercial departments in Jordan related to the study's variables and objectives. The most important results of the study include: a statistically significant impact on financial performance in terms of organizational agility dimensions, steps, and pillars. Among the study's most important recommendations is the need to adopt innovative ideas, whether for employees or customers, in commercial banks. These ideas should be studied through regulations and instructions, and the best ideas that achieve financial objectives and improve the financial performance of commercial banks in Jordan should be selected. It is also necessary to disclose, in special reports, the benefits and costs of implementing modern management methods in commercial banks, identifying short-term and long-term effects to persuade bank owners to implement modern management methods.