Koprodukcija in zadovoljstvo državljanov z javnimi storitvami: primer okoljskih javnih storitev na Kitajskem
DOI:
https://doi.org/10.4335/21.1.117-142(2023)Ključne besede:
zadovoljstvo državljanov, koprodukcija, okoljske javne storitve, storitveno usmerjena vladaPovzetek
Ta študija raziskuje vpliv koprodukcije na zadovoljstvo državljanov z okoljskimi javnimi storitvami. Na podlagi podatkov iz ankete na Kitajskem so ugotovitve pokazale, da lahko koprodukcija poveča zadovoljstvo državljanov z okoljskimi javnimi storitvami. V nasprotju z obstoječimi razlagami obstaja pomembna razlika med zadovoljstvom z osrednjimi in lokalnimi upravami na Kitajskem. Koprodukcija je pozitivno povečala zadovoljstvo državljanov z učinkovitostjo okoljskega upravljanja v lokalnih upravah, pri centralni upravi pa se je to zadovoljstvo le delno pozitivno povečalo. Ugotovitve kažejo, da lahko koprodukcija optimizira strukturo javnih storitev in tako poveča zadovoljstvo državljanov z javnimi storitvami.
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