Javne storitve: prisilna digitalizacija v pandemiji – nianse upravljanja
DOI:
https://doi.org/10.4335/21.1.93-116(2023)Ključne besede:
digitalni razkorak, digitalizacija, učinkovitost javnih storitev, indeks EGDI, cilji trajnostnega razvojaPovzetek
Cilj članka je kvantitativno in kvalitativno oceniti digitalno preobrazbo pri upravljanju javnih storitev ob upoštevanju pandemije. Razvit je bil analogni indeks razvoja e-uprave (EGDI) za ocenjevanje učinkovitosti digitalnih javnih storitev. Ugotovljene so bile kvalitativne in kvantitativne spremembe v digitalni transformaciji pri upravljanju javnih storitev ob upoštevanju pandemije. Ugotovljeno je bilo, da v inovativnih regijah Ruske federacije ni opaziti večjega obsega neobveznih ukrepov, namenjenih izboljšanju k strankam usmerjene narave javnih storitev in komunikacije. Ugotovljeno je bilo, da so glavne transformacije kvalitativne, saj je bil trend povečanja digitalizacije javnih storitev opažen že pred pandemijo, vendar so se med pandemijo povečale zahteve za širitev takšnih storitev, njihovo učinkovitost, osredotočenost na stranke in komunikacijo tako znotraj organizacije kot z uporabniki.
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