IMPACT OF ORGANIZATIONAL COMMITMENT ON ORGANIZATIONAL CITIZENSHIP BEHAVIOUR IN TECHNOPARK THIRUVANANTHAPURAM, KERALA

Abstract

Managing a talented workforce that engages beyond the expectations of their role is essential in the contemporary business world. Among the different aspects of employee engagement, commitment to the organization and organizational citizenship behavior (OCB) have been identified as key facets influencing productivity and positive employee behavior. This paper evaluates the role of organizational commitment on the OCB of employees in Technopark, in Thiruvananthapuram, Kerala. The research intends to understand the extent to which the three sub-facets of commitment to an organization— affective, calculative, and normative— determine the engagement of employees in voluntary behavior that includes assisting peers, upholding order in the workplace, and endorsing organizational objectives. As one of the most advanced IT parks in India, Technopark serves as an optimal setting for the study of knowledge-driven behavioral phenomena. The study predominantly relies on secondary sources, such as books, journals, research papers, and organizational case studies that focus on employee behavior in the domain of information technologies. The study found a high positive correlation between OCB and commitment to organization. The higher the executive's emotional commitment and loyalty to the organization, the higher the forbearance, responsibility, and voluntary engagement of that executive in organizational affairs. The study also found that decreased employee commitment is caused by workplace stress, high turnover intention, and high market competition. This study suggests that Technopark IT companies should increase employee engagement, leadership development, recognition, and work-life balance programs to improve commitment and citizenship behaviors. The study endeavors to add to the limited research on the IT sector of India, especially in the area of organizational behavior, and intends to provide HR managers and policymakers with applicable suggestions.