BUSINESS DISPUTES AND THEIR RESOLUTION THROUGH MEDIATION: A QUALITATIVE APPROACH

Abstract

Mediation, despite its intended purpose, often fails to yield consistent results due to unequal power dynamics among parties involved, and not all mediation processes achieve agreement. The study explores the limitations of mediation in resolving business disputes and suggests strategies to enhance its effectiveness as an alternative. Data collection in this research were observation and documentation. Data analyses were using 3 steps, which were data reduction, data display and data verification refer to the interactive model. The research findings, based on the analysis of documentation and observation data, reveal the following themes. Theme 1- Effectiveness of Resolving Business Disputes Through Mediation.  Theme 2 - Mediator Quality and Mediation Infrastructure. Theme 3 - Sustainability and Collaboration between Stakeholders. Theme 4 - Encouraging Active Involvement from Business Leaders and Theme 5 - Expanding the Footprint of Mediation through Partnership and Socialization. The implication in this study.