COGNITIVE BIAS AND JOB FRUSTRATION IN MEXICAN WORKERS: A NEW CONCEPTION

Abstract

This research will examine the impact of the complex and unstable context of the ongoing pandemic and the postmodern era on the decision-making processes and job performance of Mexican workers. It is recognized that such a challenging environment may give rise to biases that influence both job performance and decision-making processes. A total of 120 married and single, female and male Mexican workers, aged between 18 and 61 years, were selected for the study using partial least squares and structural equation modelling. The research presents a novel approach to measuring Rosy Retrospection and Ostrich Effect Bias as a reflexive construct, which serves as an initial effect for job frustration in an organization. This is achieved through the use of scales and the measurement of two relevant biases for contemporary workers. It was found that individuals experiencing frustration are susceptible to developing Rosy Retrospection and Ostrich Effect Bias. Indeed, both were found to be statistically significant in relation to decision-making and job performance among Mexican workers. The two biases are more pertinent to job performance than to decision-making. This is relevant because it can affect the performance of Mexican enterprises, which may be unaware of the impact of this kind of bias on future enterprise yields.