Determinants of E-government Technology Adoption for Government Employees in China: Based on the UTAUT3 Model

Authors

  • Mingle Zhou Key Laboratory of Computing Power Network and Information Security, Ministry of Education, Shandong Computer Science Center (National Supercomputer Center in Jinan), Qilu University of Technology (Shandong Academy of Sciences); Shandong Provincial Key Laboratory of Computer Networks, Shandong Fundamental Research Center for Computer Science https://orcid.org/0000-0003-4911-276X
  • Jing Yin Insititute of Science and Technology for Development of Shandong, Department of Economics and Management, Qilu University of Technology (Shandong Academy of Sciences)
  • Gang Li Key Laboratory of Computing Power Network and Information Security, Ministry of Education, Shandong Computer Science Center (National Supercomputer Center in Jinan), Qilu University of Technology (Shandong Academy of Sciences); Shandong Provincial Key Laboratory of Computer Networks, Shandong Fundamental Research Center for Computer Science https://orcid.org/0000-0002-7896-4833
  • Delong Han Key Laboratory of Computing Power Network and Information Security, Ministry of Education, Shandong Computer Science Center (National Supercomputer Center in Jinan), Qilu University of Technology (Shandong Academy of Sciences); Shandong Provincial Key Laboratory of Computer Networks, Shandong Fundamental Research Center for Computer Science https://orcid.org/0000-0001-7195-3413
  • Min Li Key Laboratory of Computing Power Network and Information Security, Ministry of Education, Shandong Computer Science Center (National Supercomputer Center in Jinan), Qilu University of Technology (Shandong Academy of Sciences); Shandong Provincial Key Laboratory of Computer Networks, Shandong Fundamental Research Center for Computer Science https://orcid.org/0000-0002-0507-5576

DOI:

https://doi.org/10.4335/21.4.1043-1066(2023)

Keywords:

UTAUT3 model, e-government, government employees, technology adoption, PLS-SEM

Abstract

E-government technology (EGT) is the cornerstone of efficient government offices, which can streamline their work to enhance service quality for government employees. Thus, it is essential to examine the determinants of EGT implementation by government employees. Guided by the Unified Theory of Acceptance and Use of Technology 3 model, this research explores critical determinants that affect EGT adoption. Results from questionnaires completed by 207 Chinese government employees indicated that EGT adoption intention is positively affected by facilitating conditions (FC), habit (HB) and personal innovativeness (PI). Moreover, it partially mediates the relationship between HB and EGT adoption behavior, as well as PI and EGT adoption behavior. EGT adoption behavior is significantly affected by HB and PI. Surprisingly, research found other factors not significant for EGT adoption intention. This research contributes to the theory in the area of e-government and provides valuable insights for government agencies, with theoretical and practical significance.

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Published

2023-11-01

Issue

Vol. 21 No. 4 (2023)

Section

Article