A SERVQUAL, QFD, AND IPA INTEGRATION APPROACH TO HOTEL SERVICE MANAGEMENT: A CASE STUDY OF A HOTEL IN OMAN. Lex localis - Journal of Local Self-Government, [S. l.], v. 23, n. S5, p. 1051–1071, 2025. DOI: 10.52152/y8jjjs73. Disponível em: https://lex-localis.org/index.php/LexLocalis/article/view/801353. Acesso em: 21 nov. 2025.