LEADERSHIP AND NEGOTIATION: RESOLVING CONFLICTS AT WORK

Povzetek

In today’s culturally diverse workforce and structurally complex organisational setup, differences, disagreements, disputes, conflicts, and aggressive exchanges are not only common but can also lead to productivity loss. In such a situation, it is necessary that a pluralistic approach to conflict management and resolution is taken up by the top management of the leadership to not just manage conflicts but also to evolve protocols that are helpful in conflict situations. Furthermore, the leadership traits of top management in establishing a cohesive culture and providing certain autonomy to the team members can bring in some kind of stability and sense of cooperation in a team and can help in accomplishing organisational goals. The paper looks at the different aspects of conflicts and how the leadership needs to evolve negotiation strategies as well as a congenial atmosphere for organisational benefits, and to do the same, not just cooperation, but communication is the key.