MENTAL HEALTH INTERVENTIONS AS CATALYSTS FOR ENHANCED WORKFORCE PERFORMANCE IN CHENNAI’S IT INDUSTRY

Abstract

This study investigates the importance of mental health interventions to improve workforce performance in a rapidly evolving information technology (IT) environment within Chennai, India. Chennai is a technology giant as a location for mid-size IT companies where professionals often engage in overwhelming workloads over extended periods of time, experience job insecurity with changing technology demands, and heightened scrutiny from their organizations. These factors contribute to the onset of mental health crises such as anxiety, depression, and burnout among workers which has a clear detriment to individual productivity, engagement, and organizational resilience. To investigate this problem, the study uses a mixed-methods approached that involved quantitative surveys and qualitative behavioral interviews across selected firms within Chennai, India to confer and commence the scope and depth of mental health issues in Chennai's IT sector. The work also examines how organizations respond to mental health issues granted the firm resources available at their discretion, with extensions of the interventions through mental health policy, supportive and engaged leadership, flexible work arrangements, and Employee Assistance Programs (EAPs), to not only avert psychological distress but also, improve motivation, innovation, and retention. The study takes a step beyond the aforementioned framework to establish a strategic mechanism to link mental wellness practice to firm performance, with measurable outcomes and evidence that manifests within the working environment as an active intervention through the adoption of these policies and interventions. Findings show that firms who build mental health support into their talent management strategy achieve benefits such as improved collaborative team actions and responses, lower absence rates, and improved employee satisfaction. The paper concludes with practical recommendations for mid-size IT firms in Chennai to institutionalize mental health initiatives as a core component of workforce strategy. By recognizing mental well-being as a driver of sustainable performance, the IT sector can foster a healthier, more productive, and future-ready workforce.