Artificial Intelligence and the Reconfiguration of Customer Relationship Management: An Integrated Theoretical Framework of Intelligent Capabilities, Value Creation, and Integration Conditions. Lex localis - Journal of Local Self-Government, [S. l.], v. 23, n. 11, p. 1654–1661, 2025. DOI: 10.52152/2d5bmn67. Disponível em: https://lex-localis.org/index.php/LexLocalis/article/view/671. Acesso em: 20 aug. 2026.