QUALITY MANAGEMENT IN PUBLIC SERVICES: LESSONS FOR MUNICIPAL GOVERNANCE AND CITIZEN-CENTRIC ADMINISTRATION. Lex localis - Journal of Local Self-Government, [S. l.], v. 23, n. S4, p. 1177–1191, 2025. DOI: 10.52152/800693. Disponível em: https://lex-localis.org/index.php/LexLocalis/article/view/800693. Acesso em: 21 sep. 2025.