Classification of Patient Complaints and Developing Patient Complaints Indicators. Lex localis - Journal of Local Self-Government, [S. l.], v. 17, n. 3, p. 735–748, 2019. DOI: 10.4335/17.3.735-748(2019). Disponível em: http://lex-localis.org/index.php/LexLocalis/article/view/1187. Acesso em: 11 oct. 2025.