Failure Management Approaches and Public Service Quality: Empirical Evidence from Serbia. Lex localis - Journal of Local Self-Government, [S. l.], v. 17, n. 3, p. 417–434, 2019. DOI: 10.4335/17.3.417-433(2019). Disponível em: http://lex-localis.org/index.php/LexLocalis/article/view/1156. Acesso em: 11 oct. 2025.