Customer-Oriented Public Service in Township Administration: Enabling Quick Response. Lex localis - Journal of Local Self-Government, [S. l.], v. 8, n. 4, p. 343–351, 2010. DOI: 10.4335/8.4.343-351(2010). Disponível em: http://lex-localis.org/index.php/LexLocalis/article/view/121. Acesso em: 16 sep. 2025.