THE GRATITUDE EFFECT: BUILDING STRONGER EMPLOYEE–ORGANIZATION RELATIONSHIPS

Abstract

In today’s competitive and emotionally demanding workplaces, cultivating positive employee–organization relationships (EOR) is critical for organizational success. This study examines the role of gratitude as a positive psychological resource that enhances employees’ emotional experiences and strengthens relational bonds with organizations. Drawing on the broaden-and-build theory of positive emotions (Fredrickson, 2001) and affective events theory (Weiss & Cropanzano, 1996), the research investigates how gratitude influences EOR dimensions, including trust, commitment, satisfaction, control mutuality, and relational quality. Data were collected through a structured survey of full-time employees across North India, and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). Results revealed a strong positive effect of gratitude on employees’ emotions (β = 0.861, t = 19.821, p < 0.001), which in turn reinforced EOR. These findings highlight gratitude as both an emotional enhancer and a relational enabler, offering theoretical and practical insights into how organizations can foster sustainable, trust-based, and satisfying employee relationships. By embedding gratitude-focused practices such as recognition systems and appreciative communication, organizations can cultivate positive emotional climates and long-term relational resilience.