THE INFLUENCE OF TRAINING ON EMPLOYEES’ JOB PERFORMANCE AT UNIVERSITIES

Abstract

This study aimed to investigate the impact of training on administrative staff’s job performance within higher educational institutions. The research examines whether university-provided training enhanced the performance of administrative employees, who are an essential component of daily operations for both students and professors. Furthermore, this study also assessed whether the impact of training on employees’ job performance was mediated bymotivation and work autonomy. Data for the studywere gathered via a questionnaire administered to 133 randomly selected employees working at the University of Jeddah. The partial least squares structural equation modeling technique was used to analyze the data.The results show that trainingdirectly influenced employee job performance, and work autonomy mediated that effect. Although training improved employees’job performance, motivation played no mediating role. This research contributes to the existing literature’s evaluation of training and employee job performance usinga higher education setting. In addition, the research was conducted after Saudi Arabia’s Vision 2030 was unveiled and can provide administrative staff policy makers at universities with valuable insightsinto the many factors that may influence how training impacts employee job performance.