IDENTIFYING KEY FACTORS FOR EFFECTIVE IMPLEMENTATION OF BUSINESS CONTINUITY MANAGEMENT IN GOVERNMENT SERVICE INSTITUTIONS IN OMAN: A CONCEPTUAL PERSPECTIVE THROUGH SYSTEMATIC LITERATURE REVIEW

Abstract

The current research aims to conduct a systematic literature review to identifythe influencing factors on the effective application of Business Continuity Management (BCM) in Oman's government service institutions.This research employs aqualitative methodology, initially gathering 373 documents from various databases using primary and secondary keywords related to BCM in Omani government service institutions, resulting in a total of 629,307 citations’ identification. A mid-filtering process removed 71 documents published prior to 2014, leaving 302 documents from 2014 and later. Finally, after filtering the dataset with the inclusion criteria (English language, full-text PDF journal articles, and BCM relevance) and the exclusion criteria (non-English and non-journal literature), in its final stage, the method reads systematically 14 peer-reviewed articles with 1,276 citations and concludes that drivers to effective BCM implementation in Omani government service organizations are (a) Knowledge on BCM, (b) Resource Allocation, (c) Institutional Readiness, (d) Leadership and Management Approach and (e) Government Support and Response.

To managers and leaders,involvement and the inclusion of AI applications in BCM plans can enhance readiness and risk management for erratic incidents. Further, performance of routine drills and practical training exercises for government officials and incorporation of sustainability values into institutional frameworks is necessary in ensuring financial and operational stability in the achievement of BCM objectives.