JOB SATISFACTION AND TRAINING EFFECTIVENESS: MEDIATORS BETWEEN PERCEIVED ORGANIZATION SUPPORT AND INNOVATIVE WORK BEHAVIOR IN VOCATIONAL TRAINING CENTER

Abstract

This study explores the influence of Perceived Organizational Support (POS) on Innovative Work Behavior (IWB) in the context of public vocational training institutions in Indonesia, with Job Satisfaction and Training Effectiveness examined as mediating variables. Grounded in Organizational Support Theory and Human Capital Theory, the research aims to understand how perceived support from organizations can promote innovation at the individual level, particularly among public-sector instructors who play a critical role in workforce development. The study population includes vocational training centers across Indonesia, and a total of 275 instructors were selected through proportionate random sampling to serve as respondents. Data were collected using a standardized questionnaire and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results reveal that POS significantly influences IWB both directly and indirectly through Training Effectiveness. Specifically, instructors who perceive greater organizational support are more likely to view training programs as relevant and applicable, which subsequently encourages them to engage in innovative behaviors. Interestingly, Job Satisfaction—while positively influenced by POSwas not found to have a significant direct or mediating effect on IWB.These findings suggest that capability-enhancing mechanisms such as effective training are more influential than affective states like satisfaction in driving innovation behavior within public institutions.