EVALUATING STAKEHOLDER SATISFACTION AND OPERATIONAL EFFICIENCY: A COMPARATIVE STUDY OF SELECTED INDIAN SEAPORTS

Abstract

The ports incur higher monetary expenditures and have a lengthy gestation period for organization. A large number of the world's busiest seaports in Asia and the Americas had traffic jams in 2014. Because of transportation problems reaching coastal ports, landlocked nations trade 30% less, which slows their growth rate. There is no substitute for marine transport when it comes to cost-effectiveness, connection, and flexibility, especially for landlocked countries. In seaports, operational efficiency and stakeholder satisfaction are closely related; when efficiency is high, satisfaction is high, and vice versa. Stakeholder involvement, technological advancements, and infrastructure are critical intersections of these two elements. Stakeholder satisfaction may be increased by the improvement of infrastructure, especially access roads and rail lines, which can decrease congestion and improve turnaround times. In a similar vein, digital data interchange and Port Community Systems (PCS) are great tools for streamlining processes and improving communication, which in turn increases efficiency and delights stakeholders. Significant ports' efficiency has been evaluated in the research. Because of overcapacity, major Indian ports have very high TRT and poor productivity compared to other ports throughout the globe. Additionally, Indian ports have not been upgraded to accommodate novel cargo kinds. By doing this kind of evaluation, ports will be able to gauge their level of efficiency and implement strategies to address their weaknesses, allowing them to achieve or exceed internal criteria.